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Family ratings and Google reviews: how to set up the link

Companion Feedback guide for Badgie: which form the family receives, when they are invited to leave a Google review and where to put the club’s review link.

4 min readBeginnerUpdated October 2, 2026

Family ratings and Google reviews: how to set up the link

Quick answer

When the club asks for feedback in Badgie, the family receives a link to a simple form: stars from 1 to 5 and a comment. If the rating is 4 stars or more and the club has set up its Google review link, Badgie shows the Leave a Google Review button.

This guide covers that family journey and the link setup. To ask for feedback and see results, see the main guide “Feedback and reviews”.

In this guide
  1. Where to find it
  2. Step by step
  3. What families see
  4. With the AI agent
  5. Frequently asked questions

Where to find it

  • Review link: Management → Settings → General info, “Google review Link” field.
  • Ask for and view ratings: Marketing → Feedback.
  • Family form: a Badgie web page that arrives by WhatsApp and email.

Step by step

Set up the Google link

  1. In Google, open your club’s listing and copy the link to ask for reviews.
  2. In Badgie, go to Management → Settings → General info.
  3. Paste the link into the Google review Link field and save.
Badgie Settings in the General info section, with the club’s identity, contact and location
The Google review link and the club phone are saved in General info.

The family journey

  1. The family receives the request by WhatsApp or email and opens the link.
  2. They rate under “Rate Us”, write a comment and click “Send Feedback”.
  3. If they rated 4 or 5 stars and there is a Google link, Leave a Google Review appears.
  4. Their answer shows up instantly in Marketing → Feedback → Results, and the request changes to “Answered”.
Send Feedback tab with answered and pending requests per badge
Requests change from “Pending” to “Answered” when the family replies.

What families see

A simple Badgie web page with the stars (“Rate Us”), the comment box and the “Send Feedback” button. It needs no login and no app.

With the AI agent

Badgie Agentic can read the comments received and summarize the most repeated topics if you ask; requests are sent from Feedback.

Frequently asked questions

Does a low rating get sent to Google?

No. The Google review button only appears with 4 or more stars; low ratings stay in Badgie so the club can follow up.

Can I use another review platform?

The field is designed for the Google review link.

Is the Google review published automatically?

No. Badgie opens the Google page and the family writes and publishes their review there.

Keep reading

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